Managed Services
Looking for dependable managed IT services in Tampa Bay to keep your business network secure and efficient? Link Tech Computer Services specializes in affordable IT support for small businesses, offering comprehensive solutions for a flat monthly fee. Our proactive approach ensures your technology runs smoothly—so you can focus on growing your business, not troubleshooting tech issues.
Choose Link Tech for reliable IT solutions and the peace of mind that comes with expert-managed support.
Backup and File Recovery
- 24/7 monitoring of backup system, including offsite backup, offsite replication, and an onsite backup appliance (“Backup Appliance”).
- Troubleshooting and remediation of failed backup disks.
- Preventive maintenance and management of imaging software.
- Firmware and software updates of backup appliance.
- Problem analysis by the network operations team.
- Monitoring of backup successes and failures.
- Daily recovery verification.
Backup Monitoring
- Monitoring backup status for certain backup applications then-installed in the managed environment, such as successful completion of backup, failure errors, and destination free space restrictions/limitations.
- Helping ensure adequate access to your data in the event of loss of data or disruption of certain existing backup applications.
Email Threat Protection
- Managed email protection from phishing, business email compromise (BEC), SPAM, and email-based malware.
- Friendly Name filters to protect against social engineering impersonation attacks on managed devices.
- Protection against social engineering attacks like whaling, CEO fraud, business email compromise or W-2 fraud.
- Protects against newly registered and newly observed domains to catch the first email from a newly registered domain.
- Protects against display name spoofing.
- Protects against “looks like” and “sounds like” versions of domain names.
Firewall as a Service
(firewall appliance provided by Link Tech)
- Provide a firewall configured for your organization’s specific bandwidth, remote access, and user needs.
- Helps to prevent hackers from accessing internal network(s) from outside the network(s), while providing secure and encrypted remote network access; provides antivirus scanning for all traffic entering and leaving the managed network; provides website content filtering functionality.
- Firewall appliance is subject to “Hardware as a Service” terms and conditions located in this Guide.
- Firewall appliance must be returned to Link Tech upon the termination of service. Client will be responsible for missing or damaged (normal wear and tear excepted) appliance.
Firewall as a Solution
(firewall appliance provided / purchased by Client)
- Monitors, updates (software/firmware), and supports your firewall appliance.
- Helps to prevent hackers from accessing internal network(s) from outside the network(s), while providing secure and encrypted remote network access; provides antivirus scanning for all traffic entering and leaving the managed network; provides website content filtering functionality.
Password Manager
- Password Vault: Securely store and organize passwords in a secure digital location accessed through your browser or an app.
- Password Generation: Generate secure passwords with editable options to meet specific criteria.
- Financial Information Vault: Securely store and organize financial information such as bank accounts and credit card information in a secure digital location accessed through your browser or an app.
- Contact Information Vault: Store private addresses and personal contact information within your vault accessed through your browser or an app.
- Browser App: Browser extension permits easy access to your information including the vaults, financial information, contact information, and single sign-on through the app.
- Smart-Phone App: Mobile phone app enables access to your vault and stored information on your mobile device.
Remote Support
Helpdesk
- Remote support provided during normal business hours for managed devices and covered software
- Tiered-level support provides a smooth escalation process and helps to ensure effective solutions.
Remote Infrastructure Maintenance & Support
- Configuration, monitoring, and preventative maintenance services provided for the managed IT infrastructure
- If remote efforts are unsuccessful, then Link Tech will dispatch a technician to the Client’s premises to resolve covered incidents (timing of onsite support is subject to technician availability and scheduling).
Remote Monitoring and Management
- Includes capacity monitoring, alerting us to severely decreased or low disk capacity (covers standard fixed HDD partitions, not external devices such as USB or mapped drives)
- Includes routine operating system inspection and cleansing to help ensure that disk space is increased before space-related issues occur.
- Review and installation of updates and patches for supported software
Security Incident & Event Monitoring (SIEM)
The SIEM service utilizes threat intelligence to detect threats that can exploit potential vulnerabilities against your managed network.
- Initial Assessment. Prior to implementing the SIEM service, we will perform an initial assessment of the managed network at your premises to define the scope of the devices/network to be monitored (the “Initial Assessment”).
- Monitoring. The SIEM service detects threats from external facing attacks as well as potential insider threats and attacks occurring inside the monitored network. Threats are correlated against known baselines to determine the severity of the attack.
- Alerts & Analysis. Threats are reviewed and analyzed by third-party human analysts to determine true/false positive dispositions and actionability. If it is determined that the threat was generated from an actual security-related or operationally deviating event (an “Event”), then you will be notified of that Event.
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WiFi Services
- Link Tech will maintain, supervise, and manage the wireless system at no additional cost.
- Installed equipment, if provided by Link Tech, will be compatible with the then-current industry standards.
- Link Tech will provide remote support services during normal business hours to assist with device connectivity issues. (Support services will be provided on a “best efforts” basis only, and Client understands that some end-user devices may not connect to the wireless network, or they may connect but not perform well).
Multi-Factor Authentication
- Advanced two factor authentication with advanced administrative features
- Secures on-premises and cloud-based applications
- Permits custom access policies based on role, device, location
- Identifies and verifies device health to detect “risky” devices
Updates and Patching
- Remotely deploy updates (e.g., x.1 to x.2), as well as bug fixes, minor enhancements, and security updates as deemed necessary on all managed hardware.
- Perform minor hardware and software installations and upgrades of managed hardware.
- Perform minor installations (i.e., tasks that can be performed remotely and typically take less than thirty (30) minutes to complete).
- Deploy, manage, and monitor the installation of approved service packs, security updates and firmware updates as deemed necessary on all applicable managed hardware.
Workstation Next-Generation Malware Solution
- Next-generation deep learning malware detection, file scanning, and live protection for Workstation OS.
- Web access security and control, application security and control, intrusion prevention system.
- Data loss prevention, exploit prevention, malicious traffic detection, disk, and boot record protection.
Server Monitoring & Maintenance
- Software agents installed in covered servers report status and IT-related events on a 24×7 basis; alerts are generated and responded to in accordance with the Service Levels described below.
- Online status monitoring, alerting us to potential failures or outages
- Capacity monitoring, alerting us to severely decreased or low disk capacity (covers standard fixed HDD and SSD partitions, not external devices such as USB or mapped network drives)
- Performance monitoring, alerting us to unusual processor or memory usage
- Server essential service monitoring, alerting us to server role-based service failures
- Endpoint protection agent monitoring, alerting us to potential security vulnerabilities
- Routine operating system inspection and cleansing
- Secure remote connectivity to the server and collaborative screen sharing
- Review and installation of updates and patches for Windows and supported software
- Asset inventory and server information collection
Workstation Monitoring & Maintenance
- Online status monitoring, alerting us to potential failures or outages.
- Capacity monitoring, alerting us to severely decreased or low disk capacity (covers standard fixed HDD and SSD partitions, not external devices such as USB or mapped network drives).
- Performance monitoring, alerting us to unusual processor or memory usage.
- Endpoint protection agent monitoring, alerting us to potential security vulnerabilities.
- Routine operating system inspection and cleansing.
- Secure remote connectivity to the workstation and collaborative screen sharing.
- Review and installation of updates and patches for Windows and supported software.
- Asset inventory and workstation information collection.